Terms of service

Please inspect the products fully on receipt and notify us in writing of any damages or missing or wrong products within 48 hours of receipt. In case of any missing (ordered and paid) product(s) we will undertake to ship such product(s) to you immediately and without further expenses. We reserve the right not to replace any wrongly delivered products if they are found to be opened or used, except when a fault would be discovered which could not have been discovered without opening the product. We will refund the purchase price in full, plus the cost of return if the return results from an error made by us or from a defective item.

Please note, as an international customer, you may be charged customs fees, duties, or taxes by your local government. These charges are associated with the import of an item into another country and are assessed by the customs department of you home country and are completely outside of our control L.A. Natural Eastern Cosmetics Ltd cannot predict, influence, or be held responsible for these charges. Such charges are the responsibility of you, the customer.

Cancellation by the buyer.
Under the existing regulations in the European Union you have the legal right to cancel your order within 7 days of receipt of your goods. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty. However, you will need to notify us by e-mail.

If you have received the goods before you cancel your order then you must send the goods safely packed back to our contact address at your own cost and risk.

If you cancel your order but we have already processed the goods for delivery, or they are on the way already, you must not unpack the goods when you receive them and send them back to us in the original packaging at our contact address at your own cost and risk and as soon as possible.

Once you have notified us of your cancellation and we have received the goods back in their original condition we will credit you through the original credit card used at the time of purchase within 5 days of receiving the returned goods in the same condition as they were shipped by us.

If you cancel your order but do not return the goods to us as described above we will not refund any amount.

If you cancel your order and return the goods without paying the cost for the return, we will deduct any amount we have to pay to the postal services or the courier company from the amount to be refunded.

Cancellation by us.
We reserve the right to cancel an order received (1) if we have insufficient stock to deliver the goods ordered and we do not foresee to be able to refill our stock in a reasonable time, (2) if we do not deliver to your area or (3) if one or more of the products you ordered was/were listed at an incorrect price due to a typographical error or an error in the pricing information received by us from the supplier.

If we do cancel your order we will notify you by e-mail and we will immediately refund you the amount you paid, via PayPal, on your same card as the one used for the original payment.

Undelivered or lost
If a parcel would remain undelivered (due to: wrong address, not picked up by the buyer, etc.) and be returned to us by the postal services or the courier company we will contact you by e-mail to see how to proceed. If we have to resend the parcel we reserve the right to charge additional postage and handling fees.

If a parcel is lost in the mail we will not be able to offer a replacement until 30 working days after the dispatch date.

Alteration of service or change of terms and conditions.
We reserve the right to make any changes to our website, policies and these terms and conditions at any time. Any changes to our terms and conditions will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall be sufficient proof of your acceptance to be bound by the latest terms and conditions.

Limitation of liability.
We will not be held responsible for any delay to comply with our obligations under these terms and conditions if the delay arises from any cause which is beyond our reasonable control.

We will not be liable to you for any loss or damage in circumstances where there is no breach of a legal duty owed to you by us, our employees or agents, where such loss or damage is not a reasonably foreseeable result of any such breach or where any increase in loss or damage result from a breach by you of these terms and conditions.

We will not be liable to you for any loss or damage in cases where the products we have sold you are used by you, or by any third party to whom you may have given or forwarded the products, in a way not intended by the manufacturer.

When ordering any products from our website or when receiving a delivery you should verify the ingredients and assure yourself that you are not allergic to any of them before using the products. If you are not sure you should contact your doctor or dermatologist first.

You must observe and comply with all applicable regulations and legislation in your country, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our products to you may be prohibited by certain national laws of your country. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Governing law and jurisdiction.
All our sales and deliveries are subject to these "Terms and Conditions" and in compliance with the Directive 2011/83/EU of the European Parliament and of the European Council of 25 October 2011. In case of any legal claims or disputes the Courts of Cyprus will have sole jurisdiction.

Last revised: 12 November 2017.